Frequently Asked Questions
What are your hours of operation?
Our website is open for orders 24/7. Our customer service department is open MON-Thu from 9:00 AM to 5:00 PM and Fri 9:00 AM to 2:00 PM EST.
How do I place an order?
To order online, just click the “add to cart” button next to the item. Or simply call our Toll Free Customer Service 855-864-6446. Our knowledgeable staff can answer your questions and help you find the product that best suits your needs.
Are your prices competitive?
Our prices are at incredible discounts along with our Free Shipping, if you feel that an item can be beat some place else, please let us know kn the contact us page and we will try to beat it.
Is my purchase online safe with you?
We do all we can to keep your shopping experience safe, we do not store any credit card information, We are GoDaddy secured along with offering paypal checkout and are BBB certified
Do you accept Medicare or other form of Insurance?
We are not able to file insurance claims for you. We will send you an invoice of your order that you can submit to your insurance company or Medicare.
What is the cost of shipping?
Our system will calculate your order based on weight and shipping location and give you the fastest and cheapest option available,
Where do you ship to?
We ship within the continental US excluding Hawaii, Puerto Rico, Alaska, US Protectorates, APO/FPO.
Where is your company located?
Our corporate offices are located in New York; however we service the entire nation with our mail order delivery service. We come to you, so you do not have to go anywhere!
What forms of payment do you take?
For your convenience, we now accept American Express, Discover, Master Card, Visa and Paypal.
When will my products arrive?
The arrival date of your product will vary depending on the product you select and your place of residence. Most products are delivered to you in just two to four business days.
What if I do not want the product after I get it?
No problem, you have up to 30 days to return the products for full refund or exchange from the date of the order. Note: The product must be in the same condition as it was delivered to you. All Incontinence, bathroom safety, ostomy etc products due to the nature of that product line must be unopened; meaning not only the inner bags but the cases must be unopened as well. Also other products that require being sold sterile or other possible reasons must be unopened (Please contact us if you have any concerns).
Who would pay the freight for the return?
Freight charges would be your responsibility, unless the returned items were shipped to you in error.